WORKING PROTOTYPE
T-NAT / Training Needs Analyzer
A transcript-to-coaching system that turns specific moments in a conversation into focused practice, reinforcement, and reassessment.
T-NAT / Working prototype
Conversation diagnosis coaching
Illustrative scenario based on the prototype workflow. No client data.
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Conversation
CustomerCan you walk me through what is included?
RepYou get onboarding, training, and ongoing support.
CustomerThat’s too expensive.
RepI understand. What budget range were you expecting?
Signal Price was accepted as the frame before priorities or value were established.
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Diagnosis
Skill gap identified
Discovery and value framing
- Evidence
- The response moved directly to budget without confirming the desired outcome.
- Practice focus
- Reconnect cost to the customer’s priorities before discussing a number.
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Coaching
Improved response
“I understand. Before we talk numbers, can I ask which outcome matters most this quarter and what solving it would change for the business?”
Guided practice Knowledge check Reassessment
The operating problem
Call reviews often identify what went wrong without giving a representative a concrete way to practice what better sounds like.
Designed from experience across call handling, affiliate traffic, quality review, reporting, training, and AI-assisted workflow design.
- WORK INCLUDED
- Product direction, Workflow design, AI analysis, Training logic, Interface design.
- INTENDED OUTCOME
- A reviewable path from conversation evidence to personalized coaching.
From review to a learning system.
The longer-term direction is a consistent visual language for confidence, trust, urgency, risk, and confusion; recurring scenarios can then show skill growth across lessons. That “learning universe” belongs inside T-NAT—not as decorative character art on this site.
The near-term product remains deliberately practical: retain the conversation evidence, explain the diagnosis, create focused practice, and give a person the final review.